Refund policy

Return and Refund Policy

At Pawly, we want you to be satisfied with your order. 🐾

You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible with a photo of the product so we can review the situation.

Once the return is received and approved, the refund will be issued to your original payment method. The time it takes for the refund to appear may vary depending on your bank or payment provider.

Return shipping costs: Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

For any return or refund request, please contact us at: 📧 info@pawlycanada.com

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