Shipping policy

Shipping Policy

At Pawly, we do our best to ensure your order reaches you in the best possible condition. 🐾

Delivery

We offer free shipping in Canada on eligible orders, when this option is indicated at checkout.

Delivery Times

The estimated delivery time is generally 7 to 15 business days, depending on the product, destination, and carrier. These times are estimates and may vary.

Order Processing

After placing your order, a processing period may be required before shipment. You will receive tracking information once it becomes available.

Orders Containing Multiple Products

Some products may be shipped separately. You may therefore receive your order in multiple packages and on different dates, with no additional shipping charges when free shipping applies.

Shipping Address

Customers must ensure their shipping address is complete and accurate before confirming their order. In case of an error, please contact us as soon as possible.

Delays

Delays may occasionally occur due to the carrier, peak demand periods, or other circumstances beyond our control.

For any questions regarding your delivery, contact us at:

📧 info@pawlycanada.com